How many calls did your locations miss last week?
Nobody knows. A missed call leaves no trace at any of them. Point forward-on-no-answer at a number we answer, and in a fortnight you will have the figure per location, ranked, with every one of those callers booked in.
Every call that reaches us is one a location did not pick up.
Not an estimate, not a sample — that is what forward-on-no-answer means.
Which is how you find out that four of your twelve locations are losing a fifth of their new patients before anybody says hello, and which four.
One screen. Every location. Worst first.
Calls answered, calls that would have been lost, appointments booked, urgent calls routed. Sorted by what each location was losing, because that is the meeting you are about to run.
The same screen shows which locations are not answering at all — Reception switched off, no number connected, settings changed and never published. The list you work through before a board meeting, not after one.
| Location | State | Not picked up | Answered | Booked | Urgent routed | Value recovered |
|---|---|---|---|---|---|---|
| Location 01 | Forwarding | — | — | — | — | — |
| Location 02 | Forwarding | — | — | — | — | — |
| Location 03 | Not connected | — | — | — | — | — |
| Location 04 | Reception off | — | — | — | — | — |
Then we tell you what it was worth.
You set the value of a new patient. We count the appointments that came from calls your teams did not answer, and multiply.
Every other number in this market is a projection of opportunity. Ours is arithmetic on a measurement.
On the call, it behaves like your best front desk.
It knows the specialty, the services and what they cost.
It books into the practice management system the front desk already works from.
It sends a real emergency where it needs to go instead of trying to book it.
It answers the cost question rather than dodging it, because that is the question that ends calls.
It will not give clinical advice, state what an insurance plan covers, or offer a time it cannot hold.
It says which practice it is answering for and that it is a virtual assistant, in the first line, without being asked.
Dental, orthodontic, veterinary, optometry, med spa, chiropractic, physical therapy, primary care and behavioural health. A veterinary group is a different sale: animal records are not protected health information, so for you this is only ever about the calls you are losing.
Your central team sees everything.
You own the practices, so your operations team should see across all of them — every call, every recording, every submission, every booking.
Access is granted per person, and every time a recording is opened it is written to the audit log with the reason given. How that is enforced →
Installation is one setting, once.
No number porting. No new handsets. No downtime at any location.
The number on the sign does not change, and nothing on your side changes again after the first afternoon.
Seven of fifteen practice management systems need an installer run on site once. Which ones →
Priced by how many locations you are accountable for.
Forty locations for $2,499 is $62 a location. Free while you set up — no card, no setup fee, no minimum term. What is not in the price →
Start by finding out what your websites are leaking.
A free scan of any practice site tells you in ninety seconds which trackers are loading on pages that collect patient information. No account, no card.