Terms of Service

Effective 28 August 2026LYNT-X GLOBAL TECH LIMITED · [DIFC No.]

These terms form the agreement between LYNT-X GLOBAL TECH LIMITED and the organisation subscribing to Minnato. By creating an account or using the platform, you accept them on behalf of that organisation and confirm you may bind it.

1Definitions

• Platform — the Minnato software, its forms, its AI receptionist, its console and its APIs.
• Customer Data — everything you or your patients put into the Platform.
• PHI — protected health information as HIPAA defines it.
• Order — the plan you selected when subscribing, including its price and term.

2What we provide

We grant you a non-exclusive, non-transferable right to use the Platform during your subscription, for your own healthcare operations. We will provide it with reasonable skill and care and will not materially reduce its functionality during a paid term.

3Your responsibilities

You are the covered entity. We are your business associate. That allocation is not cosmetic — several obligations rest with you and cannot be delegated to us:

• Obtaining any patient consent or authorisation the law requires before collecting information.
• Giving patients your own Notice of Privacy Practices.
• Deciding who at your organisation may see patient information, and removing people promptly when they leave.
• Keeping your credentials secure, and telling us at once if you believe they are compromised.
• Configuring retention periods appropriate to your legal obligations.

4The Business Associate Agreement

Where you are a covered entity or a business associate under HIPAA, the Business Associate Agreement is incorporated into this agreement by reference and must be executed before any PHI is collected. The Platform refuses to accept patient data until it is signed. If the BAA and these terms conflict on the handling of PHI, the BAA prevails.

5Fees and payment

Fees are those stated in your Order, payable in advance, and non-refundable except where these terms say otherwise. Subscriptions renew automatically for successive terms unless either of us gives thirty days' written notice before the term ends. We may change prices at renewal on sixty days' notice.

Overdue amounts may carry interest at 1.5% per month or the maximum the law allows, whichever is lower. Fees exclude taxes, which are yours to pay other than taxes on our income.

6Suspension

We may suspend access where an account is thirty days or more overdue, where use threatens the security or integrity of the Platform, or where the law requires it. Except in an emergency we give notice first and a reasonable chance to put things right. Suspension stops new collection; it does not delete what you already hold.

7Term, termination and what happens to your data

Either of us may terminate for material breach that remains uncured thirty days after written notice. You may terminate at any time for convenience, effective at the end of your current paid term.

For thirty days after termination you may export your data through the console or ask us for an export. After that period we destroy the encryption key belonging to your practice, at which point your data cannot be recovered by anyone, ourselves included. If you need a longer window, ask before the account closes.

8Your data belongs to you

You own Customer Data. You grant us only the licence needed to run the Platform for you: to host, process, transmit and display it at your direction. We claim no other rights. We do not use Customer Data to train models, to build other products, or for any purpose besides serving you.

We own the Platform and everything in it. If you send us feedback, we may act on it freely and without obligation.

9Confidentiality

Each of us will protect the other's confidential information with at least reasonable care, use it only for this agreement, and disclose it only to people who need it and are under equivalent duties. This does not cover information that is public, already known, independently developed, or lawfully received from someone else. Where disclosure is legally compelled, the recipient will give notice if permitted.

10Warranties and disclaimers

Each of us warrants that it may enter into this agreement. We warrant that the Platform will perform materially as described in our documentation.

Otherwise the Platform is provided as is. To the extent the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free.

The AI receptionist is a scheduling and intake tool. It does not give medical advice, and it must not be relied on for clinical decisions or emergencies. You are responsible for configuring it to direct emergencies to the appropriate local emergency number, and for reviewing what it is instructed to say.

11Limitation of liability

Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, however caused.

Each party's total liability is capped at the fees paid or payable in the twelve months before the claim arose. That cap does not apply to your obligation to pay fees, either party's breach of confidentiality, our indemnity below, or liability that cannot lawfully be limited.

12Indemnities

We will defend you against a third-party claim that the Platform infringes their intellectual property, and pay damages finally awarded, provided you notify us promptly and let us control the defence.

You will defend us against a third-party claim arising from Customer Data, from your use of the Platform in breach of this agreement or the law, or from your failure to obtain a required patient consent.

13Governing law and disputes

This agreement is governed by the laws of the Dubai International Financial Centre, and the DIFC Courts have exclusive jurisdiction. Either of us may seek injunctive relief in any court with jurisdiction to protect intellectual property or confidential information.

14General

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign this agreement without our consent, except to a successor of your business. Notices go to the email addresses on the account and to legal@minnato.ai. If a provision is unenforceable, the rest survives. This agreement, your Order, the BAA and any DPA are the entire agreement between us.

We may update these terms on thirty days' notice to account administrators. If a change materially harms you, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees.